House & commercial cleaning questions.

Most regular bookings begin within three to five days, depending on your suburb and the day you’d like. Urgent end of lease and move in cleans can often be arranged sooner. The easiest way to find out what’s possible is to get in touch and tell us your timing.

Yes — everything is included. We bring all professional products and equipment to every residential and commercial clean. If you’d prefer particular products used in your home or workplace, let us know and we’ll arrange it for your clean.

Whenever scheduling allows, we send the same familiar team — trust and consistency matter to us, and we know they matter to you too. If a change is ever needed, you’ll always have a trained, police-checked Beheli team member at your door.

No. Many of our regular clients give us a key or lockbox code, and their home is treated with the same care whether they’re there or not. For offices and commercial spaces, we can clean before or after your trading hours — whatever causes the least disruption.

Yes. We’re fully insured with public liability cover, and every team member is police-checked and personally trained by Helen. You can read what local clients say about us on our reviews page.

Yes. If anything isn’t right, tell us within 72 hours and we’ll return to make it right — no cost, no fuss. It’s a simple promise we’ve kept since 2019.

We price based on the size and condition of your home or workplace and the scope of the clean — a regular weekly clean is priced differently to a deep clean, a builder’s clean or an end of lease clean. You’ll always receive honest pricing in writing before we start. Request your free quote and we’ll come back to you within one business day.

Invoices are issued on completion of service and are payable within 3 days unless otherwise agreed. For ongoing commercial cleaning arrangements, we can discuss invoicing terms that suit your business.

We ask for at least 24 hours notice. Cancellations with less than 24 hours notice are charged at 50% of the cleaning fee, and same-day cancellations or lockouts are charged at 100%. If something unexpected comes up, talk to us — we’ll always be fair.

Absolutely. Give us 24 hours notice and we’ll happily reshuffle your booking to another day. Regular clients can pause around holidays or travel and pick back up when life returns to normal.

Yes. It’s a boundary we protect on purpose — it keeps our team close and our service quietly excellent. See the suburbs we cover on our Service Areas page.

Inside oven cleans and window interiors are standard on our deep cleaning service. Carpet steam cleaning and external windows are coordinated on request — just mention it when you book and we’ll include it in your quote.